Returns
Returns
The customer has the right to return or exchange an item in most circumstances including if they requireca different size or different colour.
In such case, any customer can request a refund or exchange by returning the item within 14 days of receipt of the items.
Please note that all returned items must only have been tried on, if applicable, as you would in a retail store and returned in store and should be returned intact in the original packaging with the original labels attached.
Similar to a user’s right to cancel, if applicable, this right does not apply to any item that is considered to be an undergarment.
Once Football Gifts Online have received the returned items, the customer will be sent an email to confirm receipt and the refund/exchange will be processed.
All shipping costs for returning or exchanging such items under this section will be covered at Football Gifts Online discretion.
Faulty or damaged goods:
Irrespective of the products you have ordered, you have the right to return and receive a refund in the following situations:
- the products you received are materially different to the product displayed on the Football Gifts Online Site; or
- the items you received were faulty.
In these situations you will be asked to return the products within 14 days of receiving them so the products can be inspected before any refund is issued.
Shipping costs for returning your items when your items are fault or damaged will be covered at Football Gifts Online discretion.
Refunds:
Refunds will only be offered in the following limited situations:
- if a valid cancelation of order is exercised within the 14-day period;
- if the item(s) you received were faulty or damaged;
If any of the above situations apply, Football Gifts Online will return all payments received from you within 14 days from the day on which notification of your cancellation was received and once all items have been returned.
In order to make this repayment, Football Gifts Online will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise.